RETURNS & CANCELLATIONS
For any changes to your order:
Drop us an e-mail at email@example.com if you'd like to change or cancel your order. Make sure to include your order number in the e-mail so we can make changes quickly.
* Please note if you are reaching out to us immediately after placing an order past 5PM EST Monday through Thursday or past 2PM EST on Friday, we will receive your request on the following business day and do our best to make changes to your order ASAP before it gets packed and prepped to ship by our fulfillment center.
For returns and exchanges:
Before sending anything back, drop us an e-mail at firstname.lastname@example.org and we can work with you to figure out the best way to set up your return and provide you with what you need.
You have 60 days from purchase to decide whether or not you want to return/exchange your item. We will accept the return for a Gi even if it has been used or washed within this time-frame. Any other form of apparel or training
gear MUST be in new and unused condition to be accepted as a return.
There are no restocking fees or hidden fees associated with returns. However, if you are an international customer looking to return or exchange an item, the customer would be responsible for the return shipping cost.
Available items typically ship within 1 business day. If you place your order (expedited or not) Monday through Thursday after 5PM EST, your order will ship on the next business day if all items within your order are readily available. If you place your order (expedited or not) after 1PM EST on a Friday, your order will ship on the following Monday.
USA: All orders within the US are eligible for FREE shipping
INTERNATIONAL: Weight-based shipping depending on your region.
Rates for orders under 10 lbs are listed below.
EU / MIDDLE EAST / AMERICAS / CARIBBEAN / NZ / AU: $39.99
*if your order's weight exceeds 10 lbs, you will see a higher rate at Checkout*
We only collect information pertinent to your Jiu Jitsu purchases. We will not share or sell your information with other parties.
We offer our Custom Academy Gi for both adults and children in bundles of 6 or 12 Standard Issue Gis. Once you place your order through the site, you will need to email us at email@example.com with your size selection breakdown.
Orders shipping within New York are subject to additional sales tax at checkout. If you are not shipping to New York, we will not apply sales tax.
Shipping within the USA is free. Orders being shipped outside of the USA are subject to a shipping fee that will be calculated at checkout.
Each purchase of a bundle comes with one embroidered logo (about 8 inches in diameter) per Gi, on the back of the Gi jacket ONLY. We are unable to offer embroidery on other areas of the Gi. The adult and children bundles cannot be combined to make up one bundle of 6 or 12, but you may purchase multiple
bundles of 6 or 12 within one order. The price per bundle is the same regardless of how many bundles you choose to order.
Our embroidery team can embroider most logo designs, but occasionally we will need to simplify a design so that the machine can run it. In that case, we will partner with you on making those changes. Our embroidery team will
embroider a proof of your logo on Gi material, in the color of the Gi ordered, prior to beginning the finalized design on your academy Gi.
The average turnaround time from start to delivery is approximately 8 weeks.